Privacy Policy
Last updated: [DD Month 2026]
Freedom2Escape ([legal business or company name], ABN [ABN]) respects your privacy. This policy explains what personal information we collect, how we use it, and how you can access or correct it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
1. What we collect
We only collect the information we need to plan and deliver your trip. This may include:
- Your name, email address and mobile number
- Travel details, such as dates, destinations, number of travellers and preferences
- Details needed to book your trip, such as passport names, dietary needs, or health or accessibility needs you choose to share
- Information about how you use our website, collected through cookies and analytics tools
2. How we collect it
We collect information when you fill in our enquiry form, email or call us, book a trip, or browse our website. We collect it directly from you wherever possible.
3. How we use it
- To respond to your enquiry and design your itinerary
- To make bookings with accommodation, transport and tour providers
- To look after you before, during and after your trip
- To send you updates or offers, but only if you agree. You can unsubscribe at any time.
- To improve our website and services
4. Who we share it with
To deliver your trip, we share only the necessary details with trusted travel partners, such as hotels, drivers, guides and tour operators. Most of these partners are located in Sri Lanka. We take reasonable steps to make sure they handle your information appropriately.
We may also use service providers to run our website, email and booking systems. We never sell your personal information.
5. Cookies and analytics
Our website uses cookies to work properly and to help us understand how visitors use it. [List tools used, e.g. Google Analytics]. You can turn off cookies in your browser settings, but some parts of the site may not work as expected.
6. Keeping your information secure
We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep it only as long as we need it for the purposes above, or as required by law.
7. Accessing or correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it. Contact us using the details below and we'll respond within a reasonable time.
8. Making a complaint
If you have a concern about how we've handled your information, please contact us first. We'll do our best to resolve it. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
9. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.